JP
Joan P
1 reviews | Active since Feb 2023
09 Mar 2023, 10:46
BAD BAD SERVICE WITH INCOMPETENCE
As per my previous complaint. So Cell C contact me, I need to pay an outstanding amount of R2552.88 which I did. Customer care contact me stating that the payments was received and they will allocate it. The next day I went to the Cell C shop.... The outstanding amount is half the amount mentioned and nothing is allocated yet. 9 day down the road and still no location. Know I received a mail stating that My D/O was cancelled and relocated... What that may mean.... What do I have to do to get rid of Cell C and the incompetence? Where is the payment? I've sent statements with proof of the payment. This is really so frustrating!!!! YOUR SERVICE IS UP TO ****!!!
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Joan P's updateReviewer Update
09 Mar 2023, 13:40Please don't call me unless the situation is resolved. Every time there is a different person working on the case and every time the outcome is different. I am not interested in any excuses I want to know that the payment has been allocated as mentioned in a conversation with customer care, that was apparently not the truth seeing that the amount outstanding is way less than I was told and paid.
I will put a stop order on my account because it seems that every time the amount outstanding differ.
Please get your records up to date and then when you know what is what call me.
I will put a stop order on my account because it seems that every time the amount outstanding differ.
Please get your records up to date and then when you know what is what call me.
JP
Joan P's update09 Mar 2023, 13:40
Reviewer Update
Please don't call me unless the situation is resolved. Every time there is a different person working on the case and every time the outcome is different. I am not interested in any excuses I want to know that the payment has been allocated as mentioned in a conversation with customer care, that was apparently not the truth seeing that the amount outstanding is way less than I was told and paid.
I will put a stop order on my account because it seems that every time the amount outstanding differ.
Please get your records up to date and then when you know what is what call me.
I will put a stop order on my account because it seems that every time the amount outstanding differ.
Please get your records up to date and then when you know what is what call me.