BAD BAD SERVICE - PATHETIC CUSTOMER CARE

VERY BAD SERVICE!! My device go damaged in March 2020, I handed it in at the Customer Care store in Kollonade. I received a report for the repair centre on 12 May 2020, stating that they will replace the handset. When I contacted the Insurance Devision on 5 June 2020, ( underwritten by HOLLARD ), they said that this claim was only submitted on 21 May 2020!! Now all of a sudden they need to get a review from the repair centre. Not once, since my contract started did they mind deducting the R80 insurance fee, but when you submit a claim - all of a sudden there need to be surveys done!!!! THIS IS PATHETIC. They don't give any feedback and only make excuses!!!! BAD SERVICE ! BAD SERVICE ! BAD SERVICE ! WILL DEFINITELY NOT RECOMMEND!!!!