BAD BAD SERVICE FROM CELL C

BAD BAD SERVICE FROM CELL C I phoned customer care to blacklist my two phones as me and my wife was ****** at gunpoint on the 31/07/2022. Customer care told me that they will escalate it because they cant do it. Device insurance said I must give them a ITC number for them to process the claim, however it's 11/08/2022 and I'm still waiting on the ITC number. When I went the cell c store and a consulted gave a ITC number for my one phone and now they tell me the number is wrong after a week and a half and also send a email saying that the claim is being process for the 1 phone. No I must wait for the ITC number for both phones. I have been phoning customer care everyday to receive the ITC numbers but with no luck. On top off everything no one communicates to saying they are still working on it. Every time when I speak to customer care they say that the query is with the back office. The people working in there Backoffice need to be disciplined.