TS
Thandi S
1 reviews | Active since Oct 2019
08 Jul 2020, 13:42
Bad bad service
Bad service, the consultants seem to be clueless I have been waiting for my line to reconnected for close to a month now, they placed the order incorrectly. I Had to call Vumatel myself to follow up and I went back to Cellc to tell them what the issue was.
They keep saying they will call back The matter has been escalated and it’s been like for a while but each day they tell me that like it’s a new thing. I’m really disappointed at the level of service Cellc and Vumatel have to offer
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Replies (2)TS
Thandi S's updateReviewer Update
14 Jul 2020, 09:17Cellc has not contacted me but proceeded to blacklist me when I don’t owe them, my matter has not been resolved
I’m still waiting for the line to be reactivated, no communication from them
I spoke to a lady called Zakia and she now ignoring my emails it’s been two weeks now. I keep calling and the same thing is being dished to me, it’s been escalated!!!! But still there is no movement.
Cellc doesn’t care about customers, they just care about the money
I’m still waiting for the line to be reactivated, no communication from them
I spoke to a lady called Zakia and she now ignoring my emails it’s been two weeks now. I keep calling and the same thing is being dished to me, it’s been escalated!!!! But still there is no movement.
Cellc doesn’t care about customers, they just care about the money
TS
Thandi S's update14 Jul 2020, 09:17
Reviewer Update
Cellc has not contacted me but proceeded to blacklist me when I don’t owe them, my matter has not been resolved
I’m still waiting for the line to be reactivated, no communication from them
I spoke to a lady called Zakia and she now ignoring my emails it’s been two weeks now. I keep calling and the same thing is being dished to me, it’s been escalated!!!! But still there is no movement.
Cellc doesn’t care about customers, they just care about the money
I’m still waiting for the line to be reactivated, no communication from them
I spoke to a lady called Zakia and she now ignoring my emails it’s been two weeks now. I keep calling and the same thing is being dished to me, it’s been escalated!!!! But still there is no movement.
Cellc doesn’t care about customers, they just care about the money
Cell C's replyOfficial
14 Jul 2020, 09:59Good Morning Thandi
Apologies for the delay in providing feedback. Our Fibre Team has been working on your case and will call you to provide an update as soon as possible.
^NS
Apologies for the delay in providing feedback. Our Fibre Team has been working on your case and will call you to provide an update as soon as possible.
^NS
Cell C's reply14 Jul 2020, 09:59
Official
Good Morning Thandi
Apologies for the delay in providing feedback. Our Fibre Team has been working on your case and will call you to provide an update as soon as possible.
^NS
Apologies for the delay in providing feedback. Our Fibre Team has been working on your case and will call you to provide an update as soon as possible.
^NS