BAD BAD SERVICE

Was unable to speak with a manager in regarding insurance that was never re activated on my new device, an upgrade. I've been struggling for more then a month now to get a recording of my conversation with the gentleman who did the upgrade with me, regarding taking out insurance on my new device. I had an accident with my device and only to found out they never re activated the insurance again. The insurance department they wont talk to me, the phone when to the repairs department which cant be fix because of the water damage and they refuse to listen to my side or give me a new device. BAD BAD SERVICE