FE
Frederik E

1 reviews | Active since Oct 2021

20 Apr 2023, 17:30

BAD BAD SERVICE

Here we are again trying to do an early renewal of a contract that expires on the 27th of August at the Cell C shop. I first was given the contract cost of plus minus R 370 and when we discussed it the next day it was all of a sudden R 401,00. without a phone. I still have to go back for the fact they needed to verify my financial credentials after being a customer for more than 10 years and never in arrears!!!! They were going to give me a call to come back to the store to sign for the new contract, No call to date and they transferred all my info to a new phone and the latest is that for the past 3 days I am not able to receive or make calls on my new phone.(PLEASE NOTE THAT MY ACCOUNT IS ACTIVE AND PAID TO DATE WITH CURRENTLY NO SERVICE)

Shortly unbelievable and the same experience as the last time I renewed my contract.

Cell C is just a unbelievable unreliable service provider!!!!

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Replies (1)
Cell C
Cell C's reply20 Apr 2023, 17:38
Official
Dear Frederik,

Thank you for contacting us regarding your upgrade query.

Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far, we would appreciate an opportunity to rectify the matter.

We have escalated your query to our Team and one of our Consultants will contact you to assist with resolution.

Regards,
^TN