bad bad service

so disappointed by cell c to the point that i just want to cancel my contract . i claimed on the 19/08/2019 for lost phones but until today no one says anything but they keep on debiting me. what's taking so long ,i mean no update or feedback its just an excuse after an excuse. i hope i will get good news because how am i suppose to cope without a phone for a month. Please any one out there don't join cell c.