BAD BAD SERVICE CELL C

Greetings to all hello peter readers I as a customer of cell c is very unhappy and dissapointed that I have put in a claim for a new phone thru cell c csurance 15 months ago last year Febuary and still to date I havent recieved any new device or no communication regarding my claim. I went to the East London branch at Vincent Park shopping centre where a gentleman by the name of Asanda who had assisted me regarding this claim . Now 15 months later of still not recieving any device from cell c I get told that the documentation has been lost and I should do another afidavit. I have been paying cell c csurance for the past 15 months to get told that my documents have been lost. This Is by far the worst service I have ever recieved. Pls sort this matter out with urgency as its pathetic that I should be paying for something and yet not getting the full service of it. And there is nothing worse than feeling as if u are being cheated and that is exactly how I feel. Taking my money every month but fail to deliver on service. CELL C SHOULD FEEL ASHAMED OF SUCH SERVICE. VERY VERY POOR. IM NOT HAPPY AT ALL. Thanking you Warren