MM
MR M
1 reviews | Active since Oct 2018
08 Feb 2023, 13:38
BAD BAD SERVICE AND LYING MANAGERS - DISGUSTING!!!
BAD BAD SERVICE AND LYING MANAGERS - DISGUSTING!!!
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Replies (1)MM
MR M's updateReviewer Update
09 Feb 2023, 07:04"Please provide us with the details of your query so that we can direct it accordingly."
If you have taken the time as to read the whole of my complaint you will not ask me such a stupit question.
HOW PATHETIC!!!!!!
FEEDBACK ON THE MATTER RAISED ON HELLO PETER
I have spoken to the SocialMedia person by the name of Moses today, who assisted me on the matter of reversing the money that was paid in to my phone account which was resolved only late yesterday on the 7th of February after being in contact with CellC call centers since 16 January 2023.
The manager/team leader from the call center 135, by the name of Lerato, who promised to phone me on Saturday, Monday and yesterday, telling her agents that she will phone me back, just phoned me back with the greatest of attitude telling me that she does not know why my cellphone account did not go through via debit order for January and February and that I am now in arears.
Also did she tell me that she did not call me bacause she was to busy resolving the matters om my behalve, which I find to be a blatant lie for she KNEW that she was not going to be at work on Saturday - therefore the false promise that she made on Friday, plus the sms mentioned earlier from her, that it will take 24hours to be resolved and that she will call me.
Well, it is has passed more than 72 hours with no Lerato calling back. FALSE PROMISES MAKING IT A LIE.
Monday and yesterday, she promised as well to phone me back and she did not. She **** twice again.
This morning after talking to Moses, he assured me that he will get her to phone me otherwise, she would'nt have, ON WHICH HE DID. THANK YOU MOSES!
I personally feel that this lady is a spinner of format and lies.
Therefore would I like to take the opportunity as to say that bad customer service and lying to customers, tell how companies are working and therefore will I start looking for another source of cellphone networks.
Thank you to Moses who understood eventually and assisted to the best of his ability.
The rest.....the most unshapingly bad bad service EVER
JUST ON THIS NOTE MENTIONED IN THE ABOVE....ON WHAT YOU ARE REQUIRING:
"The manager/team leader from the call center by the name of Lerato, who had to phone me on Saturday, Monday and yesterday, telling her agents that she will phone me back, just phoned me back with the greatest of attitude telling me that she does not know why my cellphone account did not go through via debit order for January and February and that I am now in arears....."
ARE YOU GOING TO SEND THIS TO HER AS TO RESOLVE IT BECAUSE OF HER SO-CALLED MANEGERIAL STATUS????
I THINK NOT - THIS NEEDS TO BE ADHERED TOO BY TOP MANAGEMENT!
NB NB NB
LERATO NEEDS TO UNDERSTAND AS A LEADER FOR SUCH A BIG COMPANY, SHE NEEDS TO ADHERE TO HER PROMISES BEACAUS BY LYING THROUGH HER NOSE IS :
1. NOT GOING TO MAKE HER LOOK BETTER WITH CUSTOMERS
2. NOT GOING TO COVER UP HER OTHER LIES
3. NOT GOING TO BETTER THE SITUATION FOR IT WILL BECOME WORSE LIKE NOW
4. MAKING THE COMPANY'S NAME GO TOTALLY DOWN THE DRAIN - CUSTOMERS DO NOR REFER TO THE PERSONS THEY SPOKE TO - THEY MENTION THE COMPANY'S NAME
IN ANY WAY....
THIS COMPANY AND STAFF MEMBERS, (WITH ONLY A FEW REALLY KNOWING WHAT THEY ARE REALLY DOING THERE), IS KNOWN FOR BAD CUSTOMER SERVICE, NOW FOLLOW-UPS AND *********** LEADERS AND STAFF WHO DO NOT KNOW HOW TO DO PROBLEM SOLVING CORRECTLY IN A FRIENDLY MANNER.
AFTER 54 CALLS, 42 E-MAILS SINCE THE 16TH OF JANUARY 2023, TALKING TO THE MOST ABRUBT AND RUDE AGENTS, DEALING WITH LYING TEAM LEADERS - ALSO BEING NASTY AND RUDE, I FEEL THAT THIS NEEDS TO BE LOOKED AT AS FAR AS TRAINING IS CONCERNED AND TO APPLY CORRECTIVE MEASURES LIKE PERFORMANCE MANAGEMENT RULING, AND TO PUT THE RIGHT PEOPLE INTO THE RIGHT POSITIONS, AS TO UPLIFT THIS COMPANY'S VALUES AND CUSTOMER SERVICE.
IT IS OF THE MOST IMPORTANCE TO HAVE THIS IN PLACE OTHERWISE IT LEADS TO A DISASTER.
NEVER EVER HAVE I DEALT WITH SUCH *********** AND RUDE PEOPLE WITH BAD ATTITIDES, BRING THE WORST OUT OF ME.
I AM SEEKING NOW AS TO MOVE OVER TO ANOTHER NETWORK BECAUSE THIS LEFT A BAD TASTE IN MY MOUTH WHICH WILL NOT GO AWAY FOR A VERY LOOOOOONG LOOOOONG TIME.
THANK YOU
If you have taken the time as to read the whole of my complaint you will not ask me such a stupit question.
HOW PATHETIC!!!!!!
FEEDBACK ON THE MATTER RAISED ON HELLO PETER
I have spoken to the SocialMedia person by the name of Moses today, who assisted me on the matter of reversing the money that was paid in to my phone account which was resolved only late yesterday on the 7th of February after being in contact with CellC call centers since 16 January 2023.
The manager/team leader from the call center 135, by the name of Lerato, who promised to phone me on Saturday, Monday and yesterday, telling her agents that she will phone me back, just phoned me back with the greatest of attitude telling me that she does not know why my cellphone account did not go through via debit order for January and February and that I am now in arears.
Also did she tell me that she did not call me bacause she was to busy resolving the matters om my behalve, which I find to be a blatant lie for she KNEW that she was not going to be at work on Saturday - therefore the false promise that she made on Friday, plus the sms mentioned earlier from her, that it will take 24hours to be resolved and that she will call me.
Well, it is has passed more than 72 hours with no Lerato calling back. FALSE PROMISES MAKING IT A LIE.
Monday and yesterday, she promised as well to phone me back and she did not. She **** twice again.
This morning after talking to Moses, he assured me that he will get her to phone me otherwise, she would'nt have, ON WHICH HE DID. THANK YOU MOSES!
I personally feel that this lady is a spinner of format and lies.
Therefore would I like to take the opportunity as to say that bad customer service and lying to customers, tell how companies are working and therefore will I start looking for another source of cellphone networks.
Thank you to Moses who understood eventually and assisted to the best of his ability.
The rest.....the most unshapingly bad bad service EVER
JUST ON THIS NOTE MENTIONED IN THE ABOVE....ON WHAT YOU ARE REQUIRING:
"The manager/team leader from the call center by the name of Lerato, who had to phone me on Saturday, Monday and yesterday, telling her agents that she will phone me back, just phoned me back with the greatest of attitude telling me that she does not know why my cellphone account did not go through via debit order for January and February and that I am now in arears....."
ARE YOU GOING TO SEND THIS TO HER AS TO RESOLVE IT BECAUSE OF HER SO-CALLED MANEGERIAL STATUS????
I THINK NOT - THIS NEEDS TO BE ADHERED TOO BY TOP MANAGEMENT!
NB NB NB
LERATO NEEDS TO UNDERSTAND AS A LEADER FOR SUCH A BIG COMPANY, SHE NEEDS TO ADHERE TO HER PROMISES BEACAUS BY LYING THROUGH HER NOSE IS :
1. NOT GOING TO MAKE HER LOOK BETTER WITH CUSTOMERS
2. NOT GOING TO COVER UP HER OTHER LIES
3. NOT GOING TO BETTER THE SITUATION FOR IT WILL BECOME WORSE LIKE NOW
4. MAKING THE COMPANY'S NAME GO TOTALLY DOWN THE DRAIN - CUSTOMERS DO NOR REFER TO THE PERSONS THEY SPOKE TO - THEY MENTION THE COMPANY'S NAME
IN ANY WAY....
THIS COMPANY AND STAFF MEMBERS, (WITH ONLY A FEW REALLY KNOWING WHAT THEY ARE REALLY DOING THERE), IS KNOWN FOR BAD CUSTOMER SERVICE, NOW FOLLOW-UPS AND *********** LEADERS AND STAFF WHO DO NOT KNOW HOW TO DO PROBLEM SOLVING CORRECTLY IN A FRIENDLY MANNER.
AFTER 54 CALLS, 42 E-MAILS SINCE THE 16TH OF JANUARY 2023, TALKING TO THE MOST ABRUBT AND RUDE AGENTS, DEALING WITH LYING TEAM LEADERS - ALSO BEING NASTY AND RUDE, I FEEL THAT THIS NEEDS TO BE LOOKED AT AS FAR AS TRAINING IS CONCERNED AND TO APPLY CORRECTIVE MEASURES LIKE PERFORMANCE MANAGEMENT RULING, AND TO PUT THE RIGHT PEOPLE INTO THE RIGHT POSITIONS, AS TO UPLIFT THIS COMPANY'S VALUES AND CUSTOMER SERVICE.
IT IS OF THE MOST IMPORTANCE TO HAVE THIS IN PLACE OTHERWISE IT LEADS TO A DISASTER.
NEVER EVER HAVE I DEALT WITH SUCH *********** AND RUDE PEOPLE WITH BAD ATTITIDES, BRING THE WORST OUT OF ME.
I AM SEEKING NOW AS TO MOVE OVER TO ANOTHER NETWORK BECAUSE THIS LEFT A BAD TASTE IN MY MOUTH WHICH WILL NOT GO AWAY FOR A VERY LOOOOOONG LOOOOONG TIME.
THANK YOU
MM
MR M's update09 Feb 2023, 07:04
Reviewer Update
"Please provide us with the details of your query so that we can direct it accordingly."
If you have taken the time as to read the whole of my complaint you will not ask me such a stupit question.
HOW PATHETIC!!!!!!
FEEDBACK ON THE MATTER RAISED ON HELLO PETER
I have spoken to the SocialMedia person by the name of Moses today, who assisted me on the matter of reversing the money that was paid in to my phone account which was resolved only late yesterday on the 7th of February after being in contact with CellC call centers since 16 January 2023.
The manager/team leader from the call center 135, by the name of Lerato, who promised to phone me on Saturday, Monday and yesterday, telling her agents that she will phone me back, just phoned me back with the greatest of attitude telling me that she does not know why my cellphone account did not go through via debit order for January and February and that I am now in arears.
Also did she tell me that she did not call me bacause she was to busy resolving the matters om my behalve, which I find to be a blatant lie for she KNEW that she was not going to be at work on Saturday - therefore the false promise that she made on Friday, plus the sms mentioned earlier from her, that it will take 24hours to be resolved and that she will call me.
Well, it is has passed more than 72 hours with no Lerato calling back. FALSE PROMISES MAKING IT A LIE.
Monday and yesterday, she promised as well to phone me back and she did not. She **** twice again.
This morning after talking to Moses, he assured me that he will get her to phone me otherwise, she would'nt have, ON WHICH HE DID. THANK YOU MOSES!
I personally feel that this lady is a spinner of format and lies.
Therefore would I like to take the opportunity as to say that bad customer service and lying to customers, tell how companies are working and therefore will I start looking for another source of cellphone networks.
Thank you to Moses who understood eventually and assisted to the best of his ability.
The rest.....the most unshapingly bad bad service EVER
JUST ON THIS NOTE MENTIONED IN THE ABOVE....ON WHAT YOU ARE REQUIRING:
"The manager/team leader from the call center by the name of Lerato, who had to phone me on Saturday, Monday and yesterday, telling her agents that she will phone me back, just phoned me back with the greatest of attitude telling me that she does not know why my cellphone account did not go through via debit order for January and February and that I am now in arears....."
ARE YOU GOING TO SEND THIS TO HER AS TO RESOLVE IT BECAUSE OF HER SO-CALLED MANEGERIAL STATUS????
I THINK NOT - THIS NEEDS TO BE ADHERED TOO BY TOP MANAGEMENT!
NB NB NB
LERATO NEEDS TO UNDERSTAND AS A LEADER FOR SUCH A BIG COMPANY, SHE NEEDS TO ADHERE TO HER PROMISES BEACAUS BY LYING THROUGH HER NOSE IS :
1. NOT GOING TO MAKE HER LOOK BETTER WITH CUSTOMERS
2. NOT GOING TO COVER UP HER OTHER LIES
3. NOT GOING TO BETTER THE SITUATION FOR IT WILL BECOME WORSE LIKE NOW
4. MAKING THE COMPANY'S NAME GO TOTALLY DOWN THE DRAIN - CUSTOMERS DO NOR REFER TO THE PERSONS THEY SPOKE TO - THEY MENTION THE COMPANY'S NAME
IN ANY WAY....
THIS COMPANY AND STAFF MEMBERS, (WITH ONLY A FEW REALLY KNOWING WHAT THEY ARE REALLY DOING THERE), IS KNOWN FOR BAD CUSTOMER SERVICE, NOW FOLLOW-UPS AND *********** LEADERS AND STAFF WHO DO NOT KNOW HOW TO DO PROBLEM SOLVING CORRECTLY IN A FRIENDLY MANNER.
AFTER 54 CALLS, 42 E-MAILS SINCE THE 16TH OF JANUARY 2023, TALKING TO THE MOST ABRUBT AND RUDE AGENTS, DEALING WITH LYING TEAM LEADERS - ALSO BEING NASTY AND RUDE, I FEEL THAT THIS NEEDS TO BE LOOKED AT AS FAR AS TRAINING IS CONCERNED AND TO APPLY CORRECTIVE MEASURES LIKE PERFORMANCE MANAGEMENT RULING, AND TO PUT THE RIGHT PEOPLE INTO THE RIGHT POSITIONS, AS TO UPLIFT THIS COMPANY'S VALUES AND CUSTOMER SERVICE.
IT IS OF THE MOST IMPORTANCE TO HAVE THIS IN PLACE OTHERWISE IT LEADS TO A DISASTER.
NEVER EVER HAVE I DEALT WITH SUCH *********** AND RUDE PEOPLE WITH BAD ATTITIDES, BRING THE WORST OUT OF ME.
I AM SEEKING NOW AS TO MOVE OVER TO ANOTHER NETWORK BECAUSE THIS LEFT A BAD TASTE IN MY MOUTH WHICH WILL NOT GO AWAY FOR A VERY LOOOOOONG LOOOOONG TIME.
THANK YOU
If you have taken the time as to read the whole of my complaint you will not ask me such a stupit question.
HOW PATHETIC!!!!!!
FEEDBACK ON THE MATTER RAISED ON HELLO PETER
I have spoken to the SocialMedia person by the name of Moses today, who assisted me on the matter of reversing the money that was paid in to my phone account which was resolved only late yesterday on the 7th of February after being in contact with CellC call centers since 16 January 2023.
The manager/team leader from the call center 135, by the name of Lerato, who promised to phone me on Saturday, Monday and yesterday, telling her agents that she will phone me back, just phoned me back with the greatest of attitude telling me that she does not know why my cellphone account did not go through via debit order for January and February and that I am now in arears.
Also did she tell me that she did not call me bacause she was to busy resolving the matters om my behalve, which I find to be a blatant lie for she KNEW that she was not going to be at work on Saturday - therefore the false promise that she made on Friday, plus the sms mentioned earlier from her, that it will take 24hours to be resolved and that she will call me.
Well, it is has passed more than 72 hours with no Lerato calling back. FALSE PROMISES MAKING IT A LIE.
Monday and yesterday, she promised as well to phone me back and she did not. She **** twice again.
This morning after talking to Moses, he assured me that he will get her to phone me otherwise, she would'nt have, ON WHICH HE DID. THANK YOU MOSES!
I personally feel that this lady is a spinner of format and lies.
Therefore would I like to take the opportunity as to say that bad customer service and lying to customers, tell how companies are working and therefore will I start looking for another source of cellphone networks.
Thank you to Moses who understood eventually and assisted to the best of his ability.
The rest.....the most unshapingly bad bad service EVER
JUST ON THIS NOTE MENTIONED IN THE ABOVE....ON WHAT YOU ARE REQUIRING:
"The manager/team leader from the call center by the name of Lerato, who had to phone me on Saturday, Monday and yesterday, telling her agents that she will phone me back, just phoned me back with the greatest of attitude telling me that she does not know why my cellphone account did not go through via debit order for January and February and that I am now in arears....."
ARE YOU GOING TO SEND THIS TO HER AS TO RESOLVE IT BECAUSE OF HER SO-CALLED MANEGERIAL STATUS????
I THINK NOT - THIS NEEDS TO BE ADHERED TOO BY TOP MANAGEMENT!
NB NB NB
LERATO NEEDS TO UNDERSTAND AS A LEADER FOR SUCH A BIG COMPANY, SHE NEEDS TO ADHERE TO HER PROMISES BEACAUS BY LYING THROUGH HER NOSE IS :
1. NOT GOING TO MAKE HER LOOK BETTER WITH CUSTOMERS
2. NOT GOING TO COVER UP HER OTHER LIES
3. NOT GOING TO BETTER THE SITUATION FOR IT WILL BECOME WORSE LIKE NOW
4. MAKING THE COMPANY'S NAME GO TOTALLY DOWN THE DRAIN - CUSTOMERS DO NOR REFER TO THE PERSONS THEY SPOKE TO - THEY MENTION THE COMPANY'S NAME
IN ANY WAY....
THIS COMPANY AND STAFF MEMBERS, (WITH ONLY A FEW REALLY KNOWING WHAT THEY ARE REALLY DOING THERE), IS KNOWN FOR BAD CUSTOMER SERVICE, NOW FOLLOW-UPS AND *********** LEADERS AND STAFF WHO DO NOT KNOW HOW TO DO PROBLEM SOLVING CORRECTLY IN A FRIENDLY MANNER.
AFTER 54 CALLS, 42 E-MAILS SINCE THE 16TH OF JANUARY 2023, TALKING TO THE MOST ABRUBT AND RUDE AGENTS, DEALING WITH LYING TEAM LEADERS - ALSO BEING NASTY AND RUDE, I FEEL THAT THIS NEEDS TO BE LOOKED AT AS FAR AS TRAINING IS CONCERNED AND TO APPLY CORRECTIVE MEASURES LIKE PERFORMANCE MANAGEMENT RULING, AND TO PUT THE RIGHT PEOPLE INTO THE RIGHT POSITIONS, AS TO UPLIFT THIS COMPANY'S VALUES AND CUSTOMER SERVICE.
IT IS OF THE MOST IMPORTANCE TO HAVE THIS IN PLACE OTHERWISE IT LEADS TO A DISASTER.
NEVER EVER HAVE I DEALT WITH SUCH *********** AND RUDE PEOPLE WITH BAD ATTITIDES, BRING THE WORST OUT OF ME.
I AM SEEKING NOW AS TO MOVE OVER TO ANOTHER NETWORK BECAUSE THIS LEFT A BAD TASTE IN MY MOUTH WHICH WILL NOT GO AWAY FOR A VERY LOOOOOONG LOOOOONG TIME.
THANK YOU