Bad bad service and expierieance received by Cell C

It is with a very heavy heart that i write this review. I was contacted by a lady called Agnes from Cell C head office congratulating me for promptly paying my cell c account and because i was such a loyal client was offered a mecer cloud book laptop contract. I was quite excited and accepted the offer. The lady then explained to me that if i am not happy with the product i can return it to any cell c shop within 5 days. The product arrived the next day after looking at it i decided it was not what i expected and took it back to the cell c shop blue route tokai cape town that was nearest to me. The sim card and router was still sealed as i did not open it. The store was quite confused and told me they were supposed to pick the product up at home but they decided to assist me and contacted the cancelation department where i spoke to a lady by the name of sharon she then informed me that they will pick up the product and it will go to the repairs department now i was quite furious but this sharon lady stood by her word i still told her dont let me be charged for something that i returned. The store told me to check after 5 to 7 working days as to the progress and what happened to the product. I got a call from ramm couriers and informed them that the product is by the store. In the meantime i tried to get hold of this Agnes lady to no avail i left messages even treatening to take this to social media. Still no response. The shop officials also phoned her the saturday and she promised she will get back to them when she is back at work this never happened. When i returned to the store. They told me they do have a laptop for me but there is a problem there is a permanently deactivated status on my account. I phoned for 2 weeks to the call centre and was sent from pillar to post. When i had time i went to the store where they also made phone calls to have this sorted out but it seemed no one could give us an answer. Then on one of my calls i got hold of sharon again because by now i was told there was a 7 000.00 rand comitment fee that i must pay for returning this product. Whilst mentioning it to Sharon she said cell c will take it and refund me the money the following month and i just could not get this lady to assist. Now because i have this permanent cancelation status on my account the store cannot vet me or look at my account now the store phoned in to have me vetted and they were told i do not qualify for a contract with cell c. Up untill today i received no joy sitting for 3 weeks every day on the phone dealing with basically all the departments cell c has with no joy at all. And what is so sad that i have 2 contracts with cell c and this is the treatment i get for being such a loyal customer that are not in arrears with either of my accounts. I was put through hell because up untill now there was no answer and the permanetly deactivated status was not removed from my account. I WOULD LIKE TO TAKE THIS OPPERTUNITY TO THANK ANTHEA AND AMBER FROM THE BLUE ROUTE TOKAI CELL C BRANCH IN CAPE TOWN FOR SITTING WITH ME EVERY DAY SPEAKING TO THE DIFFERENT DEPARTMENTS TO HAVE THIS ISSUE RESOLVED AND THEY ALSO HAD TO ENDURE HOW PEOPLE FROM THE CALL CENTRE PUT THE PHONES DOWN IN THERE FACES. This is from a very unhappy but loyal customer of Cell C. David Kruger