BAD BAD service

I wrote to hello Peter,yesterday complaining about their bad service,A consultant by the name of Ntuli called and promised to resolve my query,since then after she told me that my query is transferred to legal team,i have not hear anything from them,This is affecting me badly on the side of my business,because the lline is deactivated,i want to resolve this queries so that I can continue with my life,the line in question is ********** 442