BAD BAD SERVICE

I phoned Cell C to get the value of my phone and contract to put this on my insurance I spoke to 6 people needed to repeat myself over over again and nobody can help me to give me the value and sent to me via email to I can send the prove to my insurance. So if this phone got ****** that I will be able to can claim everything and payed my contract in fully with them. They just put me threw to another person every time. SO HOW WILL I BE ABLE TO PUT THIS NOW ON MY INSURANCE. Then they increase my payment with out my consent when I done an upgrade I did even ask the lady will everything stay the same as before and she said YES. I will keep this record and if it does get ****** before this is sorted out I will hold you people responsible And will not pay my account. This will be your people fault that I did not insure this.