BB
Bernadette B
1 reviews | Active since Nov 2022
22 Nov 2022, 13:24
BAD BAD PAYMENTS NOT ALLOCATED
Due for an upgrade, never missed a payment, payment was done on cell C site but cell C never allocated my payment. I then went to the Cell C shop and delivered proof of payment. Received an email that they allocated my the payment. Now due for an upgrade and they say my account is in arrears, stay away from cell C as they do not know what they are doing. BAD BAD BAD STAY AWAY
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
22 Nov 2022, 14:44Good day Bernadette Botha,
Thank you for contacting us regarding your upgrade request.
We apologize for the unpleasant experience. Kindly note as per our records, unfortunately you do not qualify for an upgrade to the preferred device due to low credit score.
Regards
^GN
Thank you for contacting us regarding your upgrade request.
We apologize for the unpleasant experience. Kindly note as per our records, unfortunately you do not qualify for an upgrade to the preferred device due to low credit score.
Regards
^GN
Best regards,
Cell C's reply22 Nov 2022, 14:44
Official
Good day Bernadette Botha,
Thank you for contacting us regarding your upgrade request.
We apologize for the unpleasant experience. Kindly note as per our records, unfortunately you do not qualify for an upgrade to the preferred device due to low credit score.
Regards
^GN
Thank you for contacting us regarding your upgrade request.
We apologize for the unpleasant experience. Kindly note as per our records, unfortunately you do not qualify for an upgrade to the preferred device due to low credit score.
Regards
^GN
Best regards,
BB
Bernadette B's updateReviewer Update
22 Nov 2022, 15:43Low credit score was the result of Cell C reporting no payment yet payment was done
BB
Bernadette B's update22 Nov 2022, 15:43
Reviewer Update
Low credit score was the result of Cell C reporting no payment yet payment was done
Cell C's replyOfficial
22 Nov 2022, 19:09Kindly be advised that that your account has had reversals as early as last year which contributed to the low score.
Regards,
^TN
Regards,
^TN
Best regards,
Cell C's reply22 Nov 2022, 19:09
Official
Kindly be advised that that your account has had reversals as early as last year which contributed to the low score.
Regards,
^TN
Regards,
^TN
Best regards,
BB
Bernadette B's updateReviewer Update
23 Nov 2022, 12:52Reason for this is that I changed banking details and this was never done, please go onto my payment history with cell C and confirm if I Ever missed a payment en more than 20 years with Cell C.
BB
Bernadette B's update23 Nov 2022, 12:52
Reviewer Update
Reason for this is that I changed banking details and this was never done, please go onto my payment history with cell C and confirm if I Ever missed a payment en more than 20 years with Cell C.
Cell C's replyOfficial
23 Nov 2022, 15:29Good day Bernadette Botha,
We have escalated the matter to our Team for further assistance. One of our Consultants will contact you to assist.
Regards,
^TN
We have escalated the matter to our Team for further assistance. One of our Consultants will contact you to assist.
Regards,
^TN
Best regards,
Cell C's reply23 Nov 2022, 15:29
Official
Good day Bernadette Botha,
We have escalated the matter to our Team for further assistance. One of our Consultants will contact you to assist.
Regards,
^TN
We have escalated the matter to our Team for further assistance. One of our Consultants will contact you to assist.
Regards,
^TN
Best regards,