SM
Spo M
1 reviews | Active since Aug 2017
23 Sept 2019, 12:57
Bad bad experience CellC
I just called to cancel my month-on-month contract and your consultant treated me with such contempt. Is that how you treat your customers ? For your information, I have a second contract which I decided to cancel as well because of the attitude of this person. In fact, he dropped the call and was not interested in getting me the information I needed from Finance about what my last bill will be. Yho !
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Replies (2)
Cell C's replyOfficial
23 Sept 2019, 13:12Good Day Spo
On behalf of Cell C, we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
One of our consultants will call you to address your query and thank you for bring the matter to our attention.
^NS
On behalf of Cell C, we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
One of our consultants will call you to address your query and thank you for bring the matter to our attention.
^NS
Best regards,
Cell C's reply23 Sept 2019, 13:12
Official
Good Day Spo
On behalf of Cell C, we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
One of our consultants will call you to address your query and thank you for bring the matter to our attention.
^NS
On behalf of Cell C, we want to extend our sincerest apologies for the negative experience that you had with our customer service agent.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
One of our consultants will call you to address your query and thank you for bring the matter to our attention.
^NS
Best regards,
SM
Spo M's updateReviewer Update
23 Sept 2019, 13:21Thanks for the feedback and I am looking forward to the follow-up call.
SM
Spo M's update23 Sept 2019, 13:21
Reviewer Update
Thanks for the feedback and I am looking forward to the follow-up call.