BAD BAD CUSTOMER EXPERIENCE

I am very dissatisfied with the level of Customer service at Cell C if it was possible I wasn't going to even give them the one star I gave them because they do not deserve it.

Yesterday I phoned Cell c Westgate(spoke to Sindi and Dorris and forgot the name of the other lady) in the morning and I was told that the system was offline as I wanted them to assist me with the Cell C claim forms.I did a follow up in the afternoon and still got the same answer and was told to call today because the system will be offline the whole day but to my surprise today when i called the phone just kept on ringing and ringing,after several attempts without the phone not being answered I decided to call Maponya branch.At Maponya I spoke to Lufuno and I got a totally different answer from the one I got from Westgate yesterday because the lady just said she cannot assist as we have to come straight to the branch and the claim forms are going to charge R150 but later changed and said only the insurance department can assist with that which I found a bit strange because the I had received 2 different responces and it got me frustrated because it was like no one wants to assistant me up until I got help from Shelisa.

I just wish your 2 branches staff members which are Maponya and Westgate can be more patient when dealing with customers as Shelisa.