Bad bad 😞

Very very bad . I'm so tired of this service provider. I lodge a complain and I'm complaining again today. If I don't pay my bill they will cut my lines . But they don't give a service that requires a 5 star service . I followed up on Monday the 4 March about an upgrade witch by the was wrong in the first place . They contacted me settled it and said I must phone in two weeks . Mind you it's been a few weeks. I did follow up on Monday the 4 March 2024. Spoke to the agent she said they are packing that particular phone and they have that colour now., and she will send them a mail for mine to be pact as well , It will be delivered in the next 3 working days . It's Friday the third day and no message no phone calls to communicate. I ask that lady on The 4 th for a reference number she said is fine I don't need one because she e mailed them now.... so it's not necessary for a reference number. I phone when I got home from work today and again the agent said that there was no e mailed send for phone to be despatched . Well if I don't get the phone By Monday I will get my lawyer to handle this because I'm not a poor payer on my Cell C accounts and I'm sick and tired in this now. They quick to cut lines if people don't pay but the service has become less caring in the last 5 years now and I'm with Cell C for almost 20 years now . I write down dates and time s I speak to someone and have it ready for my lawyer . I'm disgusted in this service . Just like my money is a good service coz I pay on time why can't I get good service as well .