Bad, bad, bad Sevice at Cell C

We have been without internet for three weeks! It all started on Monday, 7 August 2023. After noticing that we didn't have internet I phoned the CellC helpdesk. The lady took me through all the steps to get back online but that did not work. She then gave me a ticket number and told me that someone else will contact me. The next day I send an email to the help desk. On Wednesday, 9 August, I got two calls from Cell C, one at 15h34 and one at 15h40, half an hour apart. Unfortunately I missed those calls. The next thing I know, I got an email from Cell C stating that they could not get hold of me so they assume the problem had been sorted out and the case is now closed! I phoned them again. The lady told me that a certain person is working on my case. By that time I was very angry and frustrated, I asked her to transfer me to a manager but I got cut off while waiting for her to transfer me. I phoned them again and explained to the helpdesk assistant that I want to be transferred to a manager. She said that she could not do that because their managers only start work at ten in the morning. I asked her how that was possible because the other lady was going to transfer me to the manager and she said that the managers in the Durban office might start work earlier but in Johannesburg they only start at ten. I gave up on the manager! After that I got a phone call from the guy who was supposed to assist me telling me that the problem had been esculated to frogfoot and that they will contact me. I told him that I find it strange because all the lights on the the ONT box is on, it's shining green but the internet light on the router is red and the light on the @ sign is off. I figured that the problem lies with the router. He told me that although the lights are on, on the black box the problem is with frogfoot. So apparently he asked frogfoot to send out a technician. He reported back the following day that frogfoot said that the tecnician was here. That was a lie and I told him so. That sinario whent on for a couple of days and eventually I got a call from frogfoot. The guy said to me that he believed that their technician came to our house on 24 July 2023. I told him that this is a new case and the previous problem had been sorted out, and that this problem started on 7 August 2023. He then told me that if all the lights on the ONT box is on, the problem lies with Cell C. This had been going on for the past three weeks going backwards and forwards and we are still without a service that we pay for. Today my Cell C helper phoned me and told me that frogfoot will send out a technician. It is 11:25 now and I still have not heard from frogfoot. The service at Cell C is very bad, it seems that the people working there do not get the correct training, decision making is bad and management is unreachable!