BAD BAD BAD SERVICE - WAITING FOR REFUNDS FOR 6 weeks

Item: Cell C
Rating: 1

I did an application for fibre with Cell C on the 21st of August 2018. I also paid an amount of R799 to speed up application. Application was approved, but on the 6th of September 2018 I cancelled contract before fibre was installed. Since then I am struggling to get my refund back of R799. This is not service!!! Nearly waiting for 6 weeks for MY MONEY!! Unacceptable service. I am so glad I did not get fibre from them, they HAVE THE WORST SERVICE EVER!! I also cannot contact them via telephone, only with emails. It is a JOKE

Helpful (0)

Replies (3)

Cell C's replyOfficial

17 Oct 2018, 13:36

Good afternoon Dorette

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C's reply17 Oct 2018, 13:36

Official

Good afternoon Dorette

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

's updateReviewer Update

18 Oct 2018, 10:42

Thabisile Ngcobo is handling my query. Refund is processed and I am waiting for the funds in my account. Thanks for the help Thabisile, Cell C needs more employees like you.

's update18 Oct 2018, 10:42

Reviewer Update

Thabisile Ngcobo is handling my query. Refund is processed and I am waiting for the funds in my account. Thanks for the help Thabisile, Cell C needs more employees like you.

Cell C's replyOfficial

18 Oct 2018, 11:17

Thank you for providing us with feedback and we are so happy with the way Thabisile assisted you.

Thumbs up to Thabisile!

Have a lovely day further.

Regards

Cell C | PN

Cell C's reply18 Oct 2018, 11:17

Official

Thank you for providing us with feedback and we are so happy with the way Thabisile assisted you.

Thumbs up to Thabisile!

Have a lovely day further.

Regards

Cell C | PN