BAD BAD BAD SERVICE!!!

I contacted the customer centre regarding the emergency recharge service error. (Of which no communication was sent to clients advising that the service is offline.)

The first consultant I spoke to was not well informed about what's happening with the service and gave me incorrect information, as a result I requested to speak to a manager and the consultant dropped the phone in my ear.

I than phoned in a second time, this time around the consultant was extremely RUDE to me.

I phoned in a third and requested that I be transferred to a manager, the consultant than transferred me to her manager/team leader Busisiwe, I explained to her the problem that im experiencing, I also highlighted that I'm not happy with the service I received from their agents and that I request a written apology from the two agents that has no communication skills.

She advised that they are unable to give me a written apology but that she would arrange for the agents to phone me and apologise

I still haven't received any communication and the service remains offline!

*Its very clear that your agents has no interest in their jobs and it can be picked up in the tone of their voices. *You do not know how to communicate with your clients. *Bad customer skills, you don't pay attention to turnaround times. * No first call resolutions.