BAD BAD BAD SERVICE.....

Good day Mpho NdlovuThank you for your email .Kindly be advised that claim has been approved. Please proceed to pay excess into the following bank account:Amount: R1694.85Csurance Excess Payment details:Bank - FNBAccount number – ********** 2001Branch Code – 260950Account Type – CurrentReference (Insured Cellphone number)Please proceed with payment and forward the proof of payment once done.(Reply to this ticket or quote ticket number in the subject line)Kind regards,Gugulethu Charmain MnguniCall Centre: ********** Ticket ID: 134748Subject: HelloPeter Complaint WARREN . Priority: Medium ..Status: Answered So now after filing my first complaint here on Hello Peter last week regarding the BAD level of service from Cell:C regarding my insurance claim last year Febuary 15 months ago I now recieve this letter from Cell C stating that I should now pay R1700 for the excess yet I have already paid R3600 in the last 15 months of paying Cell c . I do however fel this is very unfair cause i put my claim in last year Febuary with Cell C. Something needs to be done about this as i feel as im being unfairly treated. Thank you