Bad, bad, bad service!!!!!!!!!!!!!!!!!!!!!!!!!

I converted my contract to prepaid, now I want to divert my phone to my vodacom number. each time I call your customer care number I either get cut off, or the agent says I need to restart and it doesn't work or the agent doesn't listen and argues with me. Please can someone contact me abut this!!!!! My other line, I've been waiting for an answer to a query for ore than a month. Really bad service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!