BAD BAD BAD CELL C SERVICE

After many, many calls and wasted time spent on the phone as well as writing emails and sending confirmations for days on end, only 3 accounts have now been activated. This was all done in spite of my request to be sent up-to-date statements for all 5 accounts. I still don't know what I paid for, being held ransom by Cell C all the time. Cell C just plainly refuses to fully cooperate or respond to requests fully. Am I expected to say 'thank you' for a half-baked response? Am I supposed to thank Cell C after they failed me in terms of the debit order? This is really disappointing!

This morning, for the first time in 2 weeks I received a call from Cell C that actually assisted. I finally was able to get my statements for 3 lines that I have been asking for. Now, at least I am able to see what it is that I had to pay for before they would re-activate my lines. I have asked for MONTHLY statements to be sent to me ... we'll see how that goes ...

I am still waiting for the activation of one other line, even though I have paid the arrears amount - not much cooperation there ...

I have not yet had any response or explanation on why Cell C stopped my debit orders more than 8 months ago and why they failed to re-instate them even when I requested that they do so. I have also had no explanation on why I was never informed and why the backlog in payments initially did not appear on the two other statement that I did receive (they only appear on the recent accounts) or why I did not receive a call from them when they became aware of the problem.

I have requested that all existing debit orders be cancelled with immediate effect so that I can make the payments myself to ensure timely and accurate payment on all accounts. We'll see what kind of assistance I get in this regard ... In future I will definitely not depend on Cell C's debit order system and will make effort check every statement meticulously.

This has been a highly inconvenient, horrific and shameful experience that could have been easily avoided, had Cell C really cared about their customers.