MD
Marco D
1 reviews | Active since Feb 2014
10 Jul 2020, 12:10
Bad Bad Bad Bad SERVICE
I am absolutely infuriated and disgusted by the poor poor service from Cell C. I've been pestered by Cell C to upgrade my contract and I wanted to do this from the start but wanted the Huawei P40 Lite. They eventually got stock and we did the upgrade. On 2 occasions the upgrade was confirmed and I was told the phone would be dispatched to me. Now I get told they don't have stock. Nobody calls me back when I ask to speak to a manager. I am shocked by the type of service I am getting from Cell C.
Helpful (0)
Replies (1)0
Replies (1)MD
Marco D's updateReviewer Update
11 Jul 2020, 15:13WORST SERVICE EVER!
I have never experienced such bad service from a service provider like I have in the past two weeks. So yesterday after been told by Ellon Govender that I should go into the store to collect my new handset which I've been messed around with by Cell C for the past two weeks I get told that I cannot get it and have to wait until Monday. Cell C has billed me for a Data Contract which I did not even start getting any benefit out of. The package is still sealed from when I received it from the courier. You have made nothing but empty promises from the word go and what's sad is that it was more than just one staff member. I am in the sales and service industry as well and if I had to give my customers this type of service I would be sitting without a job. I hope you go back to all the recordings of my conversations with your consultants and see how I've been stuffed around. I have 4 Contract with Cell C but I promise that I will advise anybody against using them as a service provider. you have left a loyal customer of over 20 years deeply disappointed. I'll be sure to share my bad experiences with your network with whoever is willing to hear.
I have never experienced such bad service from a service provider like I have in the past two weeks. So yesterday after been told by Ellon Govender that I should go into the store to collect my new handset which I've been messed around with by Cell C for the past two weeks I get told that I cannot get it and have to wait until Monday. Cell C has billed me for a Data Contract which I did not even start getting any benefit out of. The package is still sealed from when I received it from the courier. You have made nothing but empty promises from the word go and what's sad is that it was more than just one staff member. I am in the sales and service industry as well and if I had to give my customers this type of service I would be sitting without a job. I hope you go back to all the recordings of my conversations with your consultants and see how I've been stuffed around. I have 4 Contract with Cell C but I promise that I will advise anybody against using them as a service provider. you have left a loyal customer of over 20 years deeply disappointed. I'll be sure to share my bad experiences with your network with whoever is willing to hear.
MD
Marco D's update11 Jul 2020, 15:13
Reviewer Update
WORST SERVICE EVER!
I have never experienced such bad service from a service provider like I have in the past two weeks. So yesterday after been told by Ellon Govender that I should go into the store to collect my new handset which I've been messed around with by Cell C for the past two weeks I get told that I cannot get it and have to wait until Monday. Cell C has billed me for a Data Contract which I did not even start getting any benefit out of. The package is still sealed from when I received it from the courier. You have made nothing but empty promises from the word go and what's sad is that it was more than just one staff member. I am in the sales and service industry as well and if I had to give my customers this type of service I would be sitting without a job. I hope you go back to all the recordings of my conversations with your consultants and see how I've been stuffed around. I have 4 Contract with Cell C but I promise that I will advise anybody against using them as a service provider. you have left a loyal customer of over 20 years deeply disappointed. I'll be sure to share my bad experiences with your network with whoever is willing to hear.
I have never experienced such bad service from a service provider like I have in the past two weeks. So yesterday after been told by Ellon Govender that I should go into the store to collect my new handset which I've been messed around with by Cell C for the past two weeks I get told that I cannot get it and have to wait until Monday. Cell C has billed me for a Data Contract which I did not even start getting any benefit out of. The package is still sealed from when I received it from the courier. You have made nothing but empty promises from the word go and what's sad is that it was more than just one staff member. I am in the sales and service industry as well and if I had to give my customers this type of service I would be sitting without a job. I hope you go back to all the recordings of my conversations with your consultants and see how I've been stuffed around. I have 4 Contract with Cell C but I promise that I will advise anybody against using them as a service provider. you have left a loyal customer of over 20 years deeply disappointed. I'll be sure to share my bad experiences with your network with whoever is willing to hear.