bad bad bad bad bad service

Im not happy they tell me what colour phone do I want for my upgrade I told her im going to find out by my wife and call them back . When I phoned back they told me that they going to ask me questions I said cool ill do that I did that then they ask me questions not related to me and then they send me the otp number I gave that to them and they said I failed after I asked them to explain to me. I think I musy cancel my 2 contracts with cell c ann go to a nother service provider