BAD ATTITUDE,SUB STANDARD SERVICE LEVELS

I HAVE RECD THIS HANDSET FROM YOU AFTER MUCH A FIGHT IN NOV 14, TWO MNTHS AGO THIS FONE WAS REPAIRED AND I WAS PROMISED THAT ALL WAS IN ORDER WITH THIS NEW HANDSET. ONLY TO FIND THAT I HAVE THE SAME PROBLEM AGAIN . I HAVE TAKEN THE FONE IN TO YOUR BRANCH AT THE GLEN WHEN I WAS TOLD BLATANTLY\YOU TALKING NONSENSE". I WAS REFERRED TO THE MANAGER WHO ALSO HAD THE ATTITUDE THAT HE IS DOING ME A FAVOUR BY FIXING MY FONE&lt"