AS
Ahmad S

1 reviews | Active since May 2013

19 Feb 2018, 23:53

Bad attitude of the worker always costs the customer time, money and grief.

Hello,

I attempted to do do a sim swop because mine was damaged. I called a few times and I was put through the wrong people eventually im through to the right people then for them to tell me its not their. I spoke to two ladies and after they failed to help they kept me on the phone so that I would not be able to rate their call I waited for 20 mins.

I still have not been able to do a sim swop all because of one person making a decision based on nothing but how they felt.

Apparently I failed my faud test and im still at school. Thank you Ahmad Solomon

0
Replies (2)
Cell C
Cell C's reply20 Feb 2018, 07:44
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified.

We want all our customers to be given proper service.

Regards
Cell C | PN

Cell C
Cell C's reply21 Feb 2018, 07:22
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN