nM
nathie M

1 reviews | Active since Apr 2011

17 Aug 2016, 07:23

Bad Attitude from the User

<p>Bad attitude received from Sipho Ngobeni from the upgrade department. I called Cell C on the 17th August 2016 to make an enquiry about the pending query I had with Manape Matjiu from the same department, instead of listening to me he just jumped to conclusion and sent me an sms of the number he want me to call. I tried explaining to him what I called for he kept on saying I must call the number he sent via sms, I asked him to call the number out he refused. I requested to speak to someone who’s above him he also refused. That was very rude of him please take disciplinary action against him.</p>

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Replies (2)
Cell C
Cell C's reply17 Aug 2016, 07:34
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

nM
nathie M's update17 Aug 2016, 07:35
Reviewer Update

Thank you...