1 reviews | Active since Mar 2013
Bad attitude from customer care consultant : Comfort Mangena
Joined CellC family yesterday but today I received a very very bad attitude consultant whose is not willing to help me as a client . My airtime disappeared of which I had bought R129 social media bundle . When I tried to explain to consultant by her Comfort Mangena , she said keeps on forcing that I made international SMS of which I told her i have no idea what she's talking about , I then asked to speak to her superior she asked me screaming why I want to speak to her superior . I felt small and disappointed with such rude service because I just joined CellC yesterday . I then asked her her surname of which she just refused to tell . Is this how CellC treat their customers?? My number is **********
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.
This will be addressed with the team manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.
This will be addressed with the team manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN