BAD attitude from agent and Not Getting any solution from Cell C!!

I am very very upset about cell c, cell c customer service and cell c app.

What happened to me is, (Don't like to mention this but) my son was admitted to hospital, and I wanted to calm him down by letting him watch cartoon on youtube, therefore I have to purchase data. On the Friday 16/03/2018 afternoon I manage to find 20 minute spare time to go to Hillcrest Cell C, but only realize that their are under renovation on my arrival at the shopping centre (didn't realize that their have temporary shop open at the opposite side of the centre on that day), so due to time restriction I have to go back to the hospital without getting any help from the cell c branch. This leave me to no choice but to buy data on the cell c app.

So I transferred R 1600.00 Airtime from my FNB app to Cell C no. and I bought an once off 200GB Black data (R1499.00) using my cell c app on 16 March 2018, which my intention is to buy prepaid 200GB normal data that I can use anywhere anytime.

There is few reason that end up in this situation:

1. I have purchase the 200 GB normal prepaid data on 2016 or 2017 the price for this prepaid 200GB data I bought before (+-R1499.00) is the same or similar prices like this 200GB black data bundle, which lead me to think it is the same data that I am purchasing. And I thought "black data" is just the new name for this prepaid data that Cell C come up with.

2. On the Cell C app the data section on the home page, 200GB Black data is the only 200GB data bundle that I can choose from, therefore I am more certain this should be the data bundle that I am looking for.

3. The cell c app is too confusing with all the difference once off Data to choose from (so many different names that cell c name their data bundles e.g. monthly data, daily data, once off data, black data, night data, etc. ).

4. THERE IS NO SIGN OR NOTICE OR REMINDER OR DESCRIPTION OR ANY FORM OF WRITING ON THE APP THAT TELLS ME THIS BLACK DATA IS ONLY TO BE USED IN CERTAIN APP. Which before I buy this bundle, I have no idea or don't have any information about this app, I only noticed this after I run out of data and went to the cell c branch to ask about this, only then their tell me that there's this new app or deals called BLACK DATA AND BLACK APP.

5. I did not use any black data given from cell c (because it is only to be used in certain app, which doesn't suit my need) , and I did phone into the call center within 3 days, which the CALL AGENT SAID SHE CAN'T HELP ME AT ALL AND CLAIMS THAT NO ONE IN THE WHOLE CELL C COMPANY CAN HELP ME. I Even logged a incident ticket the next day, WHICH I DIDN'T GET ANY RESPONSE. I Emailed Cell C customer Service, their phoned me and said that their can't help me at all, AND WITH A RAISE OF A DESPISE VOICE AND SAID "SIR YOU THE ONE WHO CHOOSE THE BUNDLE (BUT I DID NOT KNOW ABOUT BLACK APP AND THERE'S NO NOTICE OR WRITING THAT DESCRIBE THIS BUNDLE IS ONLY TO BE USED IN THIS APP. HOW WILL I KNOW!!!?). I tried all possible ways to contact cell c to resolve this issue and so far I felt like a isolated one that Cell C doesn't really bother (totally opposite to what their claim as valued customer) .

The only "solution" that the cell c agent mention is, download the black app and start using it , which I need to pay extra for subscription and honestly I am not interested in any entertainment videos in that app, and this doesn't suit me at all. The agent let me feel that cell c is forcing me to this app because their are just interested in customer spending more, and not satisfying customer.

And to my knowledge, customer have the right to return the service or good within 10 business days after purchased. According to the South Africa Consumer Protection Act Chapter 2, Part C Consumer’s right to choose Consumer’s right to return goods 20. (2) (d) : goods intended to satisfy a particular purpose communicated to the supplier as contemplated in section 55(3), and within 10 business days after delivery to ******0 55 the consumer, the goods have been found to be unsuitable for that particular purpose. (consumer Protection Act, 2009) So is this law or act not active to the big company like Cell C?

The only thing that I requested from Cell C is to convert the black data to the 200GB Normal prepaid DATA, which I am willing to pay the remaining balance for the prepaid 200GB DATA. I DIDN'T ASK FOR ANY REFUND. Their didn't give me any reason why their can't do it!! So A Big Company like Cell C Can't convert service or can't give me a solution for my need?

Very Very Disappointed about Cell C, Cell C customer service!!