bad attitude and not responding to query

firstly i logged a complain about my data bundles on the 24 sept the query number is *** i still didnt get feedback and Tuesday i called cellc call centre at 18:11 the agent dint want to repeat her name giving me attitude and drop the call while i was still on the phone. i want her to call me back apologising if that's the way she talks to customers then she doesnt deserve to work in the call centre or customer service environment