Bad attitude and horrible service

On the 06/07/2015 I went to Cell C branch in the Stellenbosch Mall to go un-blacklist my cell phone. All the necessary papers were handed in as well as proof that the cell phone was retrieved by the police and that it has been delivered to the rightful owner. After having to repeat the IMEI number to the technical support numerous times I called in a few days later (09/07/2015) and every technical support that i spoke to told me that the process witch they stated would only take 24-48 hours has not been escalated. I gave them another few day and called in on the 11/07/2015 and immediately demanded a manager or at least a tier 2 support, she was very helpful since she was the first one to actually tell me that they did not receive the unblacklisting forms or it got lost. Thus I emailed the forms to her ( Roxanne Venter