Bad attitude and dragging of feet to refund

I logded a complaint about 2 months ago about banking details that was not changed even though Cell C Maponya confirmed that it was indeed changed. Throughout the whole process I have been dealing with the Store Manager of Maponya (Taahir) and he never showed any empathy for my issue throughout and with today being the last straw that when I called him and mentioned who I was that he blatantly sighed as to show his frustration with me bugging him again. I have been sent from pillar to post and every time I call customer care for an update I am required to log a new incident even though should be a history my issue. I also spoke with a Thabo Mbatyazo (Cell C Legal) and he intentionally gave me a wrong email address (i confirmed it 3 times) as I wanted to send my email complaint to him as well but it didnt go through. I have now lost all hope in Cell C as clearly my refund is never going to happen as Cell C's service is not customer centric at all. <br>