Bad Attitude

Made an enquiry about a fibre installation for the new residence I am moving in to, asked a few basic questions over the phone with Kevin, whereafter he sent me an email with the order I needed to complete. I did not outright say that, that was the option I wanted as I still would have liked to do some browsing. Kevin said that he would phone me at 10 as I would most likely get stuck on the online application process. He did not phone me at 10, infact my logs indicate he phoned me at 11:13. Therfore I decided to go forth with the online application on my own and infact did not get stuck as Kevin said I would. I chose a slightly faster line than the one he recommended and in doing so I suppose delinked him from the application? Anyhow, when I broke the news to Kevin he seemed annoyed with me that I did not inform him of my choice? I did not realize that simply proceeding with the application myself and not having him hold my hand through the process would cause him such frustration! I hope the installation process is provided with better customer care than my phone call with the correspondent. Lighten up Kev!