1 reviews | Active since Mar 2014
Bad Attitude
<p>7As a customer when you call in to the customer services department the least once can expect is a positive attitude even if they are not able to resolve a query immediately. However on 11/08/2017 I had the misfortune of speaking to a consultant named Manape who honestly sounded like she was doing me a huge favour by even taking my call. I have news for people like her that work for "client services" helping someone is more than just handling a query having a little bit of courtesy when dealing with customers goes further than saying an insincere please or thank you.</p>
Thank you for bringing this matter to our attention.
It is disappointing to learn the agent did not conduct herself in a professional manner and did not offer service as expected. Sincere apologies the poor service. This is not the norm or standard of service we want for our customers.
We will address this matter with the call centre management team to have this kind of behaviour rectified.
In the interim one of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Thank you for bringing this matter to our attention.
It is disappointing to learn the agent did not conduct herself in a professional manner and did not offer service as expected. Sincere apologies the poor service. This is not the norm or standard of service we want for our customers.
We will address this matter with the call centre management team to have this kind of behaviour rectified.
In the interim one of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,