kM
kurauone M
1 reviews | Active since Jul 2011
01 Dec 2018, 07:36
Bad attitude
Called just now at 7 my number is ********** 486 spoke to a Dimakatso....before I could give the agent my passport number....she was reading an ID to which I corrected her that it's a passport.she told me to calm down to which I responded ...what do u mean?she then put the on the side without hanging on me but no longer interested to talk me.had to hang up as I was put on hold without being told reason for that.unfortunately she didn't say her surname.Now that's poor customer service at its best.u can't have emotional people in customer service.
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Replies (2)
Cell C's replyOfficial
01 Dec 2018, 09:39Good morning Kurauone
Best regards,
Cell C's reply01 Dec 2018, 09:39
Official
Good morning Kurauone
Best regards,
Cell C's replyOfficial
01 Dec 2018, 09:45Thank you for bringing this matter to our attention.
It is disappointing to learn that the agent did not conduct herself in a professional manner and didn't assist as expected. Apologies for the poor service.
This matter will be addressed with the relevant department to have this kind of behaviour rectified.
Regards
Cell C | PN
It is disappointing to learn that the agent did not conduct herself in a professional manner and didn't assist as expected. Apologies for the poor service.
This matter will be addressed with the relevant department to have this kind of behaviour rectified.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Dec 2018, 09:45
Official
Thank you for bringing this matter to our attention.
It is disappointing to learn that the agent did not conduct herself in a professional manner and didn't assist as expected. Apologies for the poor service.
This matter will be addressed with the relevant department to have this kind of behaviour rectified.
Regards
Cell C | PN
It is disappointing to learn that the agent did not conduct herself in a professional manner and didn't assist as expected. Apologies for the poor service.
This matter will be addressed with the relevant department to have this kind of behaviour rectified.
Regards
Cell C | PN
Best regards,