Bad attention from Nelisiwe

It is me again Mlungisi Makubalo. Recently I wrote about Cell C. Their response is bad, and I am accused of having broken my tablet and that is not true. The person who spoke to me is rude and undermines my intelligence. If there is another way of getting the problem addressed, I need assistance. The lady at cell C store where I bought my tablet noted that the tablet was in a good condition and at no stage did, she ever imp**** that it was broken. But according to Nelisiwe who represents cell C there is a picture of it that shows that it was broken when I handed the device to Nolwazi. I really need assistance and I have been asking for this assistance since the tablet was handed to Key - West cell c but I could not get it back. Regards! Mlungisi. I asked Nelisiwe to write what she says and send it back to me. I doubt if she will, but I do need the statement from the store to Nelisiwe. To a normal person nobody would send a device for repairs in that condition and also no person from the store would take that thing in its current condition.