TM
Thabani M
1 reviews | Active since May 2020
19 May 2020, 18:01
Bad and Poor Services
A very bad and poor customer service through all departments that I have engaged with at CellC. CellC Blacklisted my handsets(Cellphone and Wi-Fi Router) and demanded a payment. 24 April 2020 I paid up/settled My account, till to date being the 19th of May 2020, they are failing to resolve my query by un-blacklisting my devices.Always promising a 24-48 hours turn around time, but still, as of today, it’s the 25th day that I’ve been calling and sending emails!!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
19 May 2020, 18:26Hi Thabani
You have come through to the correct platform for assistance apologies for the poor service.
Our support team will contact you and assist.
^PN
You have come through to the correct platform for assistance apologies for the poor service.
Our support team will contact you and assist.
^PN
Cell C's reply19 May 2020, 18:26
Official
Hi Thabani
You have come through to the correct platform for assistance apologies for the poor service.
Our support team will contact you and assist.
^PN
You have come through to the correct platform for assistance apologies for the poor service.
Our support team will contact you and assist.
^PN
TM
Thabani M's updateReviewer Update
20 May 2020, 09:17Good morning
I am NOT HAPPY with your response because you now REQUESTING ME TO COMPLETE A FORM that requires information that I don’t even have e.g affidavits, ITC reference Number, Police Stamps etc ALL THAT FOR WHAT??? My devices were NOT LOST or ******, hence I did not report to the SAPS!!!
ATT: Bongani Baloyi
STOP messing around with me, firstly, you said you wanted proof of payment- I sent it TO YOU immediately and it took you 7 flipping days to respond, and now you telling me to complete a form!!!!! Why didn't you send a list of all documents you needed from me from the start????
I think you failing to understand ALL MY EMAILS, my devices were NOT ****** or LOST. YOU SUSPENDED/ BLACKLISTED THEM BECAUSE OF NON-PAYMENTS!!!!!!!!!!!!A Paid-Up Letter was sent to you so that you will enable my Devices to OPERATE!!!
As I send this email, my devices (Cellphone and Wi-Fi Router) are not working because of you blacklisted/Suspended them!!!!!
IT'S BEEN 26 DAYS AND YOU ARE FAILING TO RESOLVE A SIMPLE QUERY!!!!!
I am really fed up with your services!!!!!!!!
Regards
I am NOT HAPPY with your response because you now REQUESTING ME TO COMPLETE A FORM that requires information that I don’t even have e.g affidavits, ITC reference Number, Police Stamps etc ALL THAT FOR WHAT??? My devices were NOT LOST or ******, hence I did not report to the SAPS!!!
ATT: Bongani Baloyi
STOP messing around with me, firstly, you said you wanted proof of payment- I sent it TO YOU immediately and it took you 7 flipping days to respond, and now you telling me to complete a form!!!!! Why didn't you send a list of all documents you needed from me from the start????
I think you failing to understand ALL MY EMAILS, my devices were NOT ****** or LOST. YOU SUSPENDED/ BLACKLISTED THEM BECAUSE OF NON-PAYMENTS!!!!!!!!!!!!A Paid-Up Letter was sent to you so that you will enable my Devices to OPERATE!!!
As I send this email, my devices (Cellphone and Wi-Fi Router) are not working because of you blacklisted/Suspended them!!!!!
IT'S BEEN 26 DAYS AND YOU ARE FAILING TO RESOLVE A SIMPLE QUERY!!!!!
I am really fed up with your services!!!!!!!!
Regards
TM
Thabani M's update20 May 2020, 09:17
Reviewer Update
Good morning
I am NOT HAPPY with your response because you now REQUESTING ME TO COMPLETE A FORM that requires information that I don’t even have e.g affidavits, ITC reference Number, Police Stamps etc ALL THAT FOR WHAT??? My devices were NOT LOST or ******, hence I did not report to the SAPS!!!
ATT: Bongani Baloyi
STOP messing around with me, firstly, you said you wanted proof of payment- I sent it TO YOU immediately and it took you 7 flipping days to respond, and now you telling me to complete a form!!!!! Why didn't you send a list of all documents you needed from me from the start????
I think you failing to understand ALL MY EMAILS, my devices were NOT ****** or LOST. YOU SUSPENDED/ BLACKLISTED THEM BECAUSE OF NON-PAYMENTS!!!!!!!!!!!!A Paid-Up Letter was sent to you so that you will enable my Devices to OPERATE!!!
As I send this email, my devices (Cellphone and Wi-Fi Router) are not working because of you blacklisted/Suspended them!!!!!
IT'S BEEN 26 DAYS AND YOU ARE FAILING TO RESOLVE A SIMPLE QUERY!!!!!
I am really fed up with your services!!!!!!!!
Regards
I am NOT HAPPY with your response because you now REQUESTING ME TO COMPLETE A FORM that requires information that I don’t even have e.g affidavits, ITC reference Number, Police Stamps etc ALL THAT FOR WHAT??? My devices were NOT LOST or ******, hence I did not report to the SAPS!!!
ATT: Bongani Baloyi
STOP messing around with me, firstly, you said you wanted proof of payment- I sent it TO YOU immediately and it took you 7 flipping days to respond, and now you telling me to complete a form!!!!! Why didn't you send a list of all documents you needed from me from the start????
I think you failing to understand ALL MY EMAILS, my devices were NOT ****** or LOST. YOU SUSPENDED/ BLACKLISTED THEM BECAUSE OF NON-PAYMENTS!!!!!!!!!!!!A Paid-Up Letter was sent to you so that you will enable my Devices to OPERATE!!!
As I send this email, my devices (Cellphone and Wi-Fi Router) are not working because of you blacklisted/Suspended them!!!!!
IT'S BEEN 26 DAYS AND YOU ARE FAILING TO RESOLVE A SIMPLE QUERY!!!!!
I am really fed up with your services!!!!!!!!
Regards
Cell C's replyOfficial
21 May 2020, 13:41Hi Thabani
We are regretful to hear that.
We will follow up with our Team and revert to you.
^NT
We are regretful to hear that.
We will follow up with our Team and revert to you.
^NT
Cell C's reply21 May 2020, 13:41
Official
Hi Thabani
We are regretful to hear that.
We will follow up with our Team and revert to you.
^NT
We are regretful to hear that.
We will follow up with our Team and revert to you.
^NT