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WA
Wayne A

1 reviews | Active since May 2018

23 May 2018, 11:12

Bad All Over Service

Good day,

It’s now two weeks since making payment and still I am struggling to get my account close with Cell C, someone in your financial department made mistake and allocate all the money to the one line ( ********** ) and other one ( ********** ) still active. The person also credit ********** with the amount that’s supposed to be use close ********** .

Please can someone rectify mistake and advise once done.

0
Replies (4)
Cell C
Cell C's reply23 May 2018, 11:17
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

WA
Wayne A's update24 May 2018, 16:22
Reviewer Update
You know it's sad day, when you first need to go public before a Service provider actually gives you the service that you're paying for. My account was deducted twice a month for months and when enquiry about it, no one from Cell C call centre could help me or direct me to right person, I went as far as to reverse the debits and place stop orders on Cell C. After getting my settlement amount, paying it and e-mailing Cell C the proof, they still got it wrong and for two weeks, i have been phoning, ask for anyone to contact me so that we can resolve the problem, I made up my mind and post my article on Hello Peter, i received 3 phone calls yesterday and a call this morning before 8:00am, informing me that problem has been resolved and I don't have to pay the outstanding amount as the fault was on their side but PLEASE remove your article from Hello Peter. Is the all that important? what about the fact that you loosing a client? No people, doesn't matter what you doing for living, we all are in customer service and this is what we selling, SERVICE, improve your service than people like me doesn't have to post on Hello Peter. Regards, Wayne
Cell C
Cell C's reply25 May 2018, 14:01
Official

Good afternoon Wayne

The consultant contacted you and advised on a way forward, she did not plead with you to remove the article from Hello Peter but she requested that you can go back on Hello Peter and confirm that your review has been resolved. We have records confirming this.

We care about customers and we are always eager to assist, rectify and resolve our customer's complaints.

Regards

Cell C | PN

WA
Wayne A's update08 Feb 2019, 15:36
Reviewer Update
hi Trying to get credit and was made aware that the amount of R 1 400.00 is outstanding for Cell C according to Trans Union, as far as I know this matter was resolved and close on Cell C side, why was I report to Trans Union as bad payer? I want this matter to be set to bed a.s.a.p my contact details are ********** and email **********