1 reviews | Active since Mar 2013
Bad After Service, Overcharging on Contract, ********** Contract,Worst Contract ever taken at CELL C
I opened a data contract at the Cell C Savannah Mall Polokwane store and a month later my account was debited with an amount of R 800, the payment luckily did not go through and bounced back. I then investigated the matter and found out that the store opened three ********** lines in my name. The manager of a store disagreed and said it was an activation error of one of the employees. But how does an error happen 3 times in a space of 2 days apart of activation on 3 additional lines? This was definitely an error of ***** within the store and extremely poor management. This
I then drove over 10 times to the store and about 20 -30 calls in order for the store to sort out my contract and cancel the 3 additional lines. I was also debited with amounts of R 800 and 1500 whilst the contracts were cancelled thus forcing me to go into my bank and cancel my Cell C debit order. The store agreed to pay me back for the additional charges charged on my Cell C account and bank charges for overcharged bounced debit order. The store only paid me 50% of the charges and I was told they have no money in the till and will deposit the money in my account which I waiting for the past 2 months.
I have not received any Cell C Statements having the contract for 10 months and thus I fulfilled my contract obligations by making cash payments and I even made additional payments for the debit orders which did you no go through for the stores ***** and negligence. I am currently charged every month an amount of R 60 for debit orders that did not go through although I made my payments in cash. The payments did even bounce on my bank account as the bank had stopped all Cell C debit order. The debit order not going through is due to Cell C Store ***** and negligence. Every week my line is cut for days due to the R 60 additional charges not been paid. I had my blocked almost every week for days over the 10 months of my contract and each time I have to call the manager of the store to unblock it for mw. The Cell C Data contract is currently used for business thus disrupting my entire business by Cell C blocking my line every week.
The ***** and negligence of the store has caused me additional fuel to travel to store to sort out my contract, weekly calls to store to manager to unblock my line, additional bank charges and Cell C Charges.
I have fulfilled my contract obligations and as a dissatisfied customer and Cell C failing to fulfil their service to me as customer. I would kindly like to return all the Cell C modem and cancel my contract with immediate effect and I cannot be charge any early cancellation fee as this contract the problem caused is on Cell C side, I cannot pay for a contract every month when most of the time my contract is blocked and I cannot continue to run my business with this data contract that is blocked all the time.
Kindly proceed with the cancellation of this contract and I will gladly return the modem and Sim Cards to the store.
Thank you for being the matter to our attention.
We apologies for the manner in which the matter was handled. Our team will be in touch to ensure the matter is resolved. Do expect a call.
Regards
Cell C |DA
Thank you for being the matter to our attention.
We apologies for the manner in which the matter was handled. Our team will be in touch to ensure the matter is resolved. Do expect a call.
Regards
Cell C |DA
Moses is attending to your query. Feedback will be provided as soon as possible.
Regards
Cell C | DA
Moses is attending to your query. Feedback will be provided as soon as possible.
Regards
Cell C | DA
The Assistant Manager at the Cell C Savannah branch confirmed that they attended to your query in store on 18/01/2018 and a resolution was reached.
Regards
Cell C | DA
The Assistant Manager at the Cell C Savannah branch confirmed that they attended to your query in store on 18/01/2018 and a resolution was reached.
Regards
Cell C | DA
