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Hi I have had a data contract with cell c for two years. it was 1 GB day and 2GB nite data for R69 pm. I had no issues with this contract , I just didn't receive any statements on this contract at all. But my debit order was fixed at R69 pm so I wasn't really bothered. Then in April this year a guy from Cell Direct called me and said that I am due for an upgrade and for a MF65 wifi router for R99 pm for 5GB day and 15GB nite. He said that they are running a promotion. I was keen on taking the upgrade and the device was delivered to my work address.i called Cell c customer services and they said that my current contract only expires in July , then the upgrade will kick in. Every agent I spoke to was confused. I kept on saying that someone called me from cell c offering me this deal. Eventually they picked it up on the system . They told me that the deal is R199 and not R99 pm. I explained that they guy from cell Direct who called me (Luqmaan) said that they are running a promotion and I agreed to R99 pm. Then yesterday Given from Carlswald called me to offer me an upgrade again. I said I already took out an upgrade and he said his system cannot pick it up. Then I called customer services again and spoke to Tobela yesterday. She said that my current contact only ends on the 3 July and then my upgrade with kick in after that. I asked what is my bill that is going to go off in May and she said its R227 but said the statement has not been generated as yet. I am very upset with cell c. How can two contacts for the same number run at the exact time on the same number. My debit order should be wither R69 for the old contract or R99 for the new contact . How can you guys call me offering an upgrade when you say I have still three months to go on my old contract. Altough I received my wifi router in April I didn't activate it, It was activated on the 5th or April and the route was delivered to me on the 6th of April. I have the delivery note and Tobela whom I spoke to yesterday said it was activated on the 5th of April. I have upgraded my Vodacom contact I do not have issues like this. If a cellular provider is offering you an upgrade before the 2 years is up. the new contract should come into place or thet should call me to offer me a promotion 3 months before my contract ends. I am upset with this months debit order amount of R227 that will go off on the 20/5 whilst a statement hasn't been generated as yet. you guys do not know how to do upgrades . My cell c contact number is *** and my contact number is *** Thenasha *** ***