YP
Yolande P

1 reviews | Active since Aug 2011

15 Aug 2016, 08:34

Bad Accounting/Billing

<p>In May Cell C decided that they will cancel my contract without me giving them permission. Then they phoned to confirm and I had to explain that I dont want to cancel my contract, then they re-instated it, meaning I will have to wait another 24 months before my upgrade. I phoned and the consultant promised me that they will change the dates back to what it was. This morning I received two statements, one being a cancellation fee, yet the contract is still active and the other shows it being normal. Then on one of my other contracts they did the same. There is a cancellation fee, but the contract is still active. How do you do your billing when we dont even know what is happening with our active contracts. I need somebody to phone me and make 100% sure that all my contracts are 100% correct as I dont want the incorrect amounts being deducted from my bank. Since I became an exclusive customer, I only had issues with Cell C.....really fed up with this!!</p>

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Replies (1)
Cell C
Cell C's reply15 Aug 2016, 08:47
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN