Bad accounting and poor customer service

Cell C has continued to claim that I owe them money. I sent them the following email. Instead of sorting out the problem they have now cut me off completely!

According to their statement and invoice, I owed them R140.16 at the end of January 2020. Their age analysis was R0.00 for 30days and longer up to 90+days!

Email to Customer service:

Good day,

I have been cut off because Cell C claims I owe Cell C an up to date amount of R700.80!

I keep getting phone calls from some rude people from Cell C that I am owing you money!

However, according to the above attachment, this is not the case. Both the statement and the invoice reflect a different picture!

Please take careful note of especially the statement and the statement age analysis!

Until your accounts department gets my account correct you will not get another cent out of me!

How am I supposed to know what is going on if you don’t!

Jurie Fourie ***