Bad

Very unhappy with Cell C at the moment, their consultant called me in November to upgrade my contract, I asked him that since my old contract ends in Feb or March what's going to happen, he said I will continue paying the premium for the old contract until the end of contract, thereafter I will start with contribution for the new contract. To my surprise in December they Debited almost double, when I ask they said it's prorata and I told them but that's not what the consultant told me. SECONDLY, in Jan they PUT the debit order for R299, however the amount I agreed upon was R280, Even now my complaint is not resolved, today someone who has no clue about the complaint called me but when I ask a question she says she is not in the right department to give me full details, what a frustrating call. I asked to listen to the recording to confirm what I was told, they refuse. Their consultant misled me, gave me wrong information which is not aligned to Cell C process and also did not give me the correct full.costs. So what I want from them is to deduct the money that I was told and also to start that in the month I agreed upon.