Bad

Send an email to not get a response. Plus your retentions team leader sfiso is blady rude. He could hear me but pretended as if he couldn't. The only agents that made an attempt to help me was Percy and kiyarah. The rest were rude as hell. Whether a customer is rude or not your job is to try calm the customer down to resolve the issue at hand. Cellc is terrible... Terrible is actually an understatement