1 reviews | Active since Oct 2017
In 2013 December I took a contract with Cell C witch consist out of 3 Phones and 3 Sim cards. February this year I got a call from Cell C saying I can upgrade and I told the lady I do not which to upgrade I want to cancelled my contracts with Cell C, She then told me to contact Cell C's cancellation department. I phoned them and said I would like to cancelled my contracts. Guess what they only cancelled the one phone after the 3 Phones was a package deal. They kept on deducting money from my account. So I kept on phoning Cell C to ask them to stop deducting from my account as to which they rep**** that only one phone was cancelled... To which I rep**** that I have cancelled all. The lady told me she would get the person how cancelled only the one phone to call me back.... It never happened. Then a guy phoned me and told me I ow Cell C R400 +. As I was explaining for the 100th time what happened he slammed the phone in my ear. I then phoned Cell C and spoke to a Manager she then told me Only one phone was cancelled and that I have taken out two contracts in December 2016 witch I did not. They cannot show me paper work I have signed for and I have not gotten any phones?! Now I have to go to the police station and waste time to get an statement stating I have not taken out any contracts in December 2016. Worst of all is Cell C's staff's attitude sucks and is unprofessional
Good afternoon Sunelda
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
Good afternoon Sunelda
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
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