DW
Dominique W
1 reviews | Active since May 2012
26 Jul 2018, 10:27
Back to square one AGAIN!
Okay so we thought we were getting somewhere. Well done! NOT..........U get hold of us and then we eventually pay our ‘excess’ for our new phone, which by the way we have in black and white that we agreed on a Sony Experia XA2. Surprise, surprise we get a Sony experia XA1. SERIOUSLY!!!!!!! Now we start again because guess what we can’t get hold of u again. Calls get cut, on hold for an hour at a time, Emails sent don’t get answered and managers are never available. Is this seriously the service as a business that u strive on. If so u are doing a splendid job so far.
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Replies (2)0
Replies (2)
Cell C's replyOfficial
26 Jul 2018, 10:43Good morning Dominique
Sincere apologies for the poor service and inconvenience caused. One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply26 Jul 2018, 10:43
Official
Good morning Dominique
Sincere apologies for the poor service and inconvenience caused. One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
26 Jul 2018, 10:43Good morning Dominique
Sincere apologies for the poor service and inconvenience caused. One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply26 Jul 2018, 10:43
Official
Good morning Dominique
Sincere apologies for the poor service and inconvenience caused. One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,