BT
Bonolo T
1 reviews | Active since Feb 2022
25 Oct 2023, 11:47
Back and forth, for a sim swap
I will never get tired of reviewing Cell C for their worst service i always receive, so now i was previously advised to buy a new sim card, Rica it and go to Cell C for them to reallocate my number to me, i did exactly that, and went to Cell C Matlosana, in klerksdorp, however i was returned again... They said they cannot do it from their side and i must call Customer care, i called customer and its vice versa....this Is really frustrating, i don't know where to seek help anymore
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
25 Oct 2023, 12:29Dear Bonolo Taaibos
Thank you for taking your time to write this review.
It provides us an opportunity to improve on the customer experience that we provide to you, our valued customer.
We furthermore apologise for the frustrating experience you have had with our customer service, that is not the type of service we aim to provide.
Please send us a brief description of your query so that we can be able to understand the issue and provide a resolution.
Regards
CellC|TD
Thank you for taking your time to write this review.
It provides us an opportunity to improve on the customer experience that we provide to you, our valued customer.
We furthermore apologise for the frustrating experience you have had with our customer service, that is not the type of service we aim to provide.
Please send us a brief description of your query so that we can be able to understand the issue and provide a resolution.
Regards
CellC|TD
Best regards,
Cell C's reply25 Oct 2023, 12:29
Official
Dear Bonolo Taaibos
Thank you for taking your time to write this review.
It provides us an opportunity to improve on the customer experience that we provide to you, our valued customer.
We furthermore apologise for the frustrating experience you have had with our customer service, that is not the type of service we aim to provide.
Please send us a brief description of your query so that we can be able to understand the issue and provide a resolution.
Regards
CellC|TD
Thank you for taking your time to write this review.
It provides us an opportunity to improve on the customer experience that we provide to you, our valued customer.
We furthermore apologise for the frustrating experience you have had with our customer service, that is not the type of service we aim to provide.
Please send us a brief description of your query so that we can be able to understand the issue and provide a resolution.
Regards
CellC|TD
Best regards,
BT
Bonolo T's updateReviewer Update
25 Oct 2023, 12:48I cancelled my contract, however do not remember being given an option to retain my number as prepaid and permanently deactivated my number, that's the only number I've used all my life
BT
Bonolo T's update25 Oct 2023, 12:48
Reviewer Update
I cancelled my contract, however do not remember being given an option to retain my number as prepaid and permanently deactivated my number, that's the only number I've used all my life
Cell C's replyOfficial
25 Oct 2023, 13:00Please send us the serial number of the new sim card that you have purchased so that we can assist with the number reallocation.
Cell C|TD
Cell C|TD
Best regards,
Cell C's reply25 Oct 2023, 13:00
Official
Please send us the serial number of the new sim card that you have purchased so that we can assist with the number reallocation.
Cell C|TD
Cell C|TD
Best regards,
BT
Bonolo T's updateReviewer Update
25 Oct 2023, 13:06***
BT
Bonolo T's update25 Oct 2023, 13:06
Reviewer Update
***
Cell C's replyOfficial
25 Oct 2023, 13:18Thank you. We will be in touch to assist.
Cell C |NT
Cell C |NT
Best regards,
Cell C's reply25 Oct 2023, 13:18
Official
Thank you. We will be in touch to assist.
Cell C |NT
Cell C |NT
Best regards,
Cell C's replyOfficial
25 Oct 2023, 13:32Please note that your old number is now active and has been re-allocated onto the new sim card.
Kindly insert the new sim card into your phone and advice.
Cell C |TD
Kindly insert the new sim card into your phone and advice.
Cell C |TD
Best regards,
Cell C's reply25 Oct 2023, 13:32
Official
Please note that your old number is now active and has been re-allocated onto the new sim card.
Kindly insert the new sim card into your phone and advice.
Cell C |TD
Kindly insert the new sim card into your phone and advice.
Cell C |TD
Best regards,