1 reviews | Active since May 2025
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Good evening my Name is Nelisiwe Nkabinde
"I'm experiencing poor service with Cell C. Yesterday, I attempted to do a SIM swap, but was informed that their system was blocked, and I was unable to proceed. I was directed to visit the nearest Cell C store. I went to Newtown, only to find that the store was closed. This wasted my time, and I'm frustrated that I couldn't get assistance over the phone. Don't they have an ICT team to handle system issues? I'm now forced to travel to Rosebank for the SIM swap. When I called to request to speak to a manager, I was told they were busy. I'm disappointed in the level of service provided by Cell C."
If you'd like to escalate this issue, you can try contacting Cell C's customer care team again and ask to speak to a supervisor or someone who can assist you with your complaint. You can also consider visiting their website or social media channels to report your issue and seek a resolution.
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the failed SIM swap and the challenges you’ve faced in getting assistance. This is certainly not the level of service we aim to provide.
In order for us to escalate and assist you further, could you kindly provide the following information:
- The contact number you're trying to do the SIM swap for
- An alternative contact number where we can reach you
- The unregistered RICA SIM card serial number
Once we receive these details, we’ll escalate the matter to our support team for urgent attention.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Regards,
Cell C | CW
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the failed SIM swap and the challenges you’ve faced in getting assistance. This is certainly not the level of service we aim to provide.
In order for us to escalate and assist you further, could you kindly provide the following information:
- The contact number you're trying to do the SIM swap for
- An alternative contact number where we can reach you
- The unregistered RICA SIM card serial number
Once we receive these details, we’ll escalate the matter to our support team for urgent attention.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Regards,
Cell C | CW