Awful Upgrade Experience Instore

<p>On Wednesday i went into the Waterfront Cell C store to do my upgrade and dealt with a gentleman called Ashley, he was quite slow to begin and i can only assume he is a new employee whom has clearly not been trained well. Eventually he informed me that i needed to come back the next day to complete the upgrade as some department he needed to contact had left the office already. Which was fine with me.</p> <p>The next day i had to phone the store twice to get him to contact me back, he only returned my call around 17h30, i was already in my car on my way to the store when he told me that he could not upgrade my phone as he could not up my limit. I have no idea what he was even talking about and he couldn't really explain it to me. I had been contacted twice by someone in the call centre whom offered to do the upgrade for me, i told Ashley that the call centre could do the upgrade but he couldn't which made no sense and i wanted a better explanation. Eventually i told him i would cancel my contract if i was unable to upgrade and all he could say was that i should just do it through the call centre. </p> <p>I find it completely ridiculous that one of your employees could not help me do an upgrade in store, yet your call centre was more than happy too. Even when i threatened to cancel my contract he could not be bothered. Where is the instore customer service? I will never step foot inside the Waterfront store again. </p> <p>Cell C needs to better train their staff. I've honestly never had a problem with the call centre or any other store i have visited before but this one was just ridiculous. </p> <p> </p>