CH
Carmen H
1 reviews | Active since Oct 2012
22 Sept 2023, 09:16
Awful service from Cellc
Absolutely shocking service. Call centre continuously drops the call and doesn't call back. Despite having banking details fail to activate a debit order or inform me to make manual payment. Then send messages to suspend service but absolutely No ONE is able and willing to help resolve the problem. CellC is an absolutely pathetic cellphone company with the poorest customer service. I will cancel my contract as soon as possible. CellC you have a lot to learn from Vodacom seriously
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Replies (7)CH
Carmen H's updateReviewer Update
22 Sept 2023, 10:25I am more able to view the response
CH
Carmen H's update22 Sept 2023, 10:25
Reviewer Update
I am more able to view the response
CH
Carmen H's updateReviewer Update
22 Sept 2023, 10:28I have been trying to get assistance since May this year and no one is able to assist. So I should not be having penalties for CellCs incompetence I want to cancel my contract alternatively CellC must write off the outstanding amount due to their negligence and sort this out. It's ridiculous really I have been with cellc for so many years and have never received such poor service until now
CH
Carmen H's update22 Sept 2023, 10:28
Reviewer Update
I have been trying to get assistance since May this year and no one is able to assist. So I should not be having penalties for CellCs incompetence I want to cancel my contract alternatively CellC must write off the outstanding amount due to their negligence and sort this out. It's ridiculous really I have been with cellc for so many years and have never received such poor service until now
Cell C's replyOfficial
22 Sept 2023, 10:34You will be contacted for further assistance , we have noted your concerns .
Again we apologize for the inconvenience caused .
^NH
Again we apologize for the inconvenience caused .
^NH
Cell C's reply22 Sept 2023, 10:34
Official
You will be contacted for further assistance , we have noted your concerns .
Again we apologize for the inconvenience caused .
^NH
Again we apologize for the inconvenience caused .
^NH
CH
Carmen H's updateReviewer Update
01 Oct 2023, 09:50Good day
Please note the pathetic service from Cell C continues I still await a call from customer service with my lines suspended. CELLc is the pits and have really become the worst service provider
Please note the pathetic service from Cell C continues I still await a call from customer service with my lines suspended. CELLc is the pits and have really become the worst service provider
CH
Carmen H's update01 Oct 2023, 09:50
Reviewer Update
Good day
Please note the pathetic service from Cell C continues I still await a call from customer service with my lines suspended. CELLc is the pits and have really become the worst service provider
Please note the pathetic service from Cell C continues I still await a call from customer service with my lines suspended. CELLc is the pits and have really become the worst service provider
Cell C's replyOfficial
01 Oct 2023, 11:58Good day Carmen Herholdt
Thank you for reaching out.
Please accept our sincerest apologies as we follow up on the matter.
Regards
NH
Thank you for reaching out.
Please accept our sincerest apologies as we follow up on the matter.
Regards
NH
Cell C's reply01 Oct 2023, 11:58
Official
Good day Carmen Herholdt
Thank you for reaching out.
Please accept our sincerest apologies as we follow up on the matter.
Regards
NH
Thank you for reaching out.
Please accept our sincerest apologies as we follow up on the matter.
Regards
NH
CH
Carmen H's updateReviewer Update
01 Oct 2023, 13:53Just had a call from cellc
They are so disrespectful don't give you a chance to talk
Apparently Managers are in a meeting on a Sunday
O and I can not be sent the recording of the phone calls.
What has become of cellC go get some customer service from Vodacom
Absolutely appalling customer service
They are so disrespectful don't give you a chance to talk
Apparently Managers are in a meeting on a Sunday
O and I can not be sent the recording of the phone calls.
What has become of cellC go get some customer service from Vodacom
Absolutely appalling customer service
CH
Carmen H's update01 Oct 2023, 13:53
Reviewer Update
Just had a call from cellc
They are so disrespectful don't give you a chance to talk
Apparently Managers are in a meeting on a Sunday
O and I can not be sent the recording of the phone calls.
What has become of cellC go get some customer service from Vodacom
Absolutely appalling customer service
They are so disrespectful don't give you a chance to talk
Apparently Managers are in a meeting on a Sunday
O and I can not be sent the recording of the phone calls.
What has become of cellC go get some customer service from Vodacom
Absolutely appalling customer service
Cell C's replyOfficial
02 Oct 2023, 13:56Good day Carmen,
We regret to hear that the experience was not pleasant and we will look into that.
As per our records, our Team has made contact with you today and another follow up call will be made as per promise.
Regards,
^TN
We regret to hear that the experience was not pleasant and we will look into that.
As per our records, our Team has made contact with you today and another follow up call will be made as per promise.
Regards,
^TN
Cell C's reply02 Oct 2023, 13:56
Official
Good day Carmen,
We regret to hear that the experience was not pleasant and we will look into that.
As per our records, our Team has made contact with you today and another follow up call will be made as per promise.
Regards,
^TN
We regret to hear that the experience was not pleasant and we will look into that.
As per our records, our Team has made contact with you today and another follow up call will be made as per promise.
Regards,
^TN